Return and Complaint Policy

Zielińska Wrocław Customer Service

At Zielińska Wrocław, we care about the quality of our products. Due to the nature of the order fulfillment and warehouse management process, the following rules apply to all returns and complaints.

1. Returns and conditions for acceptance

For a return to be accepted:

• the product must be unused, unworn, and in its original condition,
• the original packaging must be intact,
• the return request must be made within 14 days of delivery,
• the return must be pre-approved by our team.

We reserve the right to refuse a return that does not meet the above conditions.

2. Return procedure

To request a return, send an email to info@zielinskawroclaw.com and provide:

• order number,
• reason for return,
• photo or video of the product.

Returns sent without prior approval will not be accepted.

3. Damaged, incorrect, or defective products

If you have received a damaged or incorrect product, please contact us within 48 hours of delivery. Reports after this deadline may not be considered.

4. Non-returnable products

The following products are not eligible for return:

• used or worn products,
• products without original packaging,
• sale or discounted products,
• gift cards,
• personalized or custom-made products.

5. Refunds

Upon receipt and inspection of the returned item, we will notify you of our decision. If approved:

• the refund will be issued to the original payment method,
• processing time is 5–10 business days,
• original shipping costs are not refundable.

6. Return shipping costs

The customer is responsible for return shipping costs, unless the product is defective or incorrect. We recommend using a shipping method with tracking – we are not responsible for lost return shipments.

7. Order cancellation

Order cancellation is only possible for a short period after it has been placed. Once fulfillment has begun, we cannot guarantee cancellation.

8. Delivery issues

Zielińska Wrocław is not responsible for:

• incorrect addresses provided by the customer,
• packages marked as delivered by the carrier,
• delays caused by carriers or customs authorities.