Privacy Policy

This policy describes what data we collect at the KALINA store, why, and what happens to it. In short: we only collect what is necessary to fulfill your order and provide customer service, and we do not sell your data.

What data we collect

• Order data: name, shipping address, email address, phone number, selected products.
• Payment data: processed exclusively by the payment operator; we do not see or store card details.
• Technical data: cookies and similar technologies for store operation, statistics, and, with your consent, marketing.

Why we use them

• Order fulfillment and delivery, and contact regarding your order.
• Handling returns and complaints.
• Newsletter and marketing communication, only with your consent, with the option to unsubscribe at any time.

Who we share data with

Only entities that are essential for the store's operation: Shopify platform (store hosting), payment operators, and courier companies. Each of these entities processes data in accordance with its own privacy policy and applicable law, including GDPR.

How long we store data

Order data is stored for as long as tax and accounting regulations require. Marketing data is stored until consent is withdrawn.

Your rights

You have the right to access, rectify, erase, restrict processing, and portability of your data. You also have the right to lodge a complaint with the President of the Personal Data Protection Office. For personal data matters, please email us at: iliso.enterprises@outlook.com.